Question 1

How do I book a villa?

Accepted Answer

Via our website, by phone or on WhatsApp. We send a personal confirmation with all details within four hours.

Question 2

Which payment methods do you accept?

Accepted Answer

Bank transfer, credit card and iDEAL. For Italian bookings also SDD.

Question 3

Is a deposit required?

Accepted Answer

For some periods we ask 25% on booking, with the balance due thirty days before arrival.

Question 4

Do I get an invoice?

Accepted Answer

Always. With VAT if you book for a business.

Question 5

Can I pay on account?

Accepted Answer

For returning guests and companies that's possible on request.

Question 6

What time is check-in?

Accepted Answer

From 16:00. Earlier arrival on request, often free.

Question 7

What time must I check out?

Accepted Answer

Before 10:00. Late check-out is possible for a small fee.

Question 8

Who welcomes me at the villa?

Accepted Answer

One of our local hostesses, in person, with a welcome basket.

Question 9

What if I arrive late?

Accepted Answer

No problem. We arrange a safe key handover and the hostess visits the next morning.

Question 10

What's in the welcome basket?

Accepted Answer

Fresh bread, local cheese, wine, water, coffee, fruit and homemade limoncello.

Question 11

Is cleaning included?

Accepted Answer

Final cleaning, yes. Mid-stay cleaning on request.

Question 12

Can you arrange a chef?

Accepted Answer

Yes, we work with local chefs for in-villa dinners.

Question 13

Is there Wi-Fi?

Accepted Answer

In every villa — fast and reliable.

Question 14

Do I need a licence?

Accepted Answer

Not for our classic Riva or the electric sloop. For the speedboat, yes.

Question 15

Can the boat be delivered to my villa?

Accepted Answer

At most villas, yes. Otherwise pickup in Stresa or Cannobio.

Question 16

What if the weather is bad?

Accepted Answer

If conditions are unsafe we cancel free of charge.

Question 17

Until when can I cancel for free?

Accepted Answer

Up to 30 days before arrival you get a full refund. After that, a sliding scale applies.

Question 18

Can I change the dates?

Accepted Answer

Yes, subject to availability — free up to 30 days before arrival.

Question 19

What if I fall ill?

Accepted Answer

We recommend travel insurance with cancellation cover.

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